How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.
How can I change or cancel my order after it has been submitted?
Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service.
EMAIL US: sales@trovejewellery.com
Payment method
We use Square, Stripe, and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
How can I track my order?
Please contact customer service for order information after delivery.
How should I care for my earrings to prevent tarnishing?
Keep your earrings sparkling by storing them in a dry place away from direct sunlight when not in use.
Can I shower with my Trove anklet on?
To maintain the shine and longevity of your anklet, we recommend removing it before showering as prolonged exposure to water can affect its finish over time—especially if soap or shampoo is involved.
